DELIVERY OF FURNITURE
Due to our remote location in Regional NSW we only offer delivery to Gunnedah and Northwest. Special arrangements can be made to Newcastle & Brisbane. Shipping of furniture via Frieght isnt a service we have available. Before ordering Furniture online please email jodi@enchantedonconadilly.com.au to check for delivery options.
POSTAGE OF FASHION, GIFTWARE & HOMEWARES:
This is sent via Australia Post and sent Australia Wide and we can also freight international at extra cost. Please email me if you require international postage.
HOW MUCH WILL POSTAGE AND PACKAGING COST?
Shipping is calculatd at checkout based on your location. If your country is not in the options for shipping then please conatct us as we will need to give you a personalised quote.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please contact us via our CONTACT US page
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times vary depending on what you have ordered. For domestic delivery, you should receive your order within 3 -5 working days of shipping. We will contact you when your order is shipped. If your order has not arrived within the allotted time, please contact us with your details. If your order has not arrived within the allotted time, please contact us with your details. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.
Delivery times for your Furniture will depend on your location. Times could vary between 2 - 4 weeks depending on stock available and your location. Special customer made items could table between 6 - 12 weeks. You will be advised on delivery time when you order. If you wish to know before you place your order please call us during office hours.
FASHION & GIFTWARE - Warranties & Returns
It forms part of our Conditions of Sale that you accept the conditions of the sale before purchase
Australian Consumer Law – Refunds & Returns states:
“We are not required to provide a refund or replacement if you change your mind”, which includes:
“You can choose a refund if an item has a major problem” which includes:
I’ve received my fashion order and am not completely happy with it?
If you are not entirely happy with your purchase, we are happy to issue you with a credit if the item has been returned to us with in 7 Days from purchase on any FULL PRICED items.
If you choose to return your FULL PRICED item for a REFUND, an Administration Fee of $9.90 will be retained from the refund amount.
All returns must be in their original unworn condition with original tags attached.
Can I return items I've had on layby?
If you choose to layby an item instore, this is with the understanding that you intend to purchase the item in full.
If you change your mind within 30 Days and you no longer wish to continue with the purchase of your item, we can cancel the layby for a store credit ONLY. If you have paid the item outright and you have not collected it from the store, then the item is considered yours and we are holding it instore as a courtesy to you. If you change your mind on an item we do not accept returns on those items, nor will we issue refunds.
If you chose to Return a Fashion Item:
Return Process:
We ONLY accept returns on FULL PRICED items.
When you receive your item and you decide you are not happy with it, please contact us via email immediately on info@enchantedonconadilly.com.au quoting the order number, date of purchase and email address used for the order.
We will then reply with a “Return Number” to quote on your return. Postage on return is at your own expense. The return is to be received by us within 7 days.
Return to:
Enchanted On Conadilly
250 Conadilly Street
GUNNEDAH NSW 2380
Note: If you return an item to us that doesn’t have an RN number and we’ve not been notified of the return, the parcel will be “return to sender” for which you will be charged.
Warranties:
All fashion items are thoroughly checked before they are posted out. If you receive an item that you feel isn’t in perfect condition, please follow the above process for a return, also including photo of damage. This must be done within 4 days of you receiving the item. After 4 days you will no longer qualify for a Warranty Return.
The Warranty does not cover damage arising from dye transference/fading after washing. Accident or misuse, or from any alteration, service or repair performed by any other party other than Enchanted On Conadilly.
FURNITURE RETURNS POLICY:
To purchase items you agree by our Conditions of Sale by ticking that box before proceeding to check out.
It is our intent to give your the most information possible about an item before your purchase it. Please read the item description and take note of the dimensions listed for the item.
We do not accept refunds or returns on items that you have selected and ordered based on your own misunderstanding of the description. If you have any questions regarding an items size, please contact us during store hours on 0267421676.
There are no refunds for the cost of shipping to your location.
We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
